How Do I Book an Appointment?
In order to meet the varying health care needs of our patients, we make available a percentage of our appointments to pre-book up to six weeks in advance. The remaining appointments are available to be booked on the day for those who cannot wait for an advance booked appointment. If an appointment is booked more than 48 hours in advance, we shall do our best to book you in with the doctor of your choice.
In order to provide an efficient, responsive service, we do, at times, adapt our booking system following suggestions and comments from our patients. Please bear with us if the changes aren't always as successful as we would hope.
- To book a same-day appointment, please telephone after 8.30am.
- Pre-bookable appointments are available and pre-bookable telephone appointments with a GP or Practice Nurse are available on a Tuesday at 7.30am.
- If you require same-day medical attention, consider whether seeing the nurse might be a useful alternative, or whether booking a telephone consultation with a doctor would suffice. If so, please ask our receptionists.
- When booking a same-day appointment, it may not be possible for you to see your usual doctor. Therefore, we ask that if you have a chronic or ongoing problem that, if possible, you wait for the next available appointment with him/her.
Should you wish to have a chaperone for any medical examination, please ask at reception or request this at the time of your appointment with the doctor or nurse.
The privacy and dignity of patients is respected at all times. If a chaperone is required during a consultation or examination, this will be recorded clearly in your notes.
Click here to download our Chaperone Policy.
Extended house are available weekly from 7.30am on either a Tuesday or Thursday morning with a GP, Practice Nurse or Health Care Assistant
Why Does The Receptionist Need To Ask What’s Wrong With Me?
Click here for the reasons the receptionists will ask you certain questions.
Patients are now able to book appointments, order their repeat prescriptions and view their summary care record online. You will need to register for this service either online using the link below or pop into the surgery and ask our receptionists. You will be asked to provide us with a form of identification (for example, preferably photographic I.D or a utility bill) to access this service. PLEASE NOTE: Your registration will not be activated fully until you have provided us with this identification.
If the surgery is fully booked and you have a medical problem that cannot wait until the following day, please inform our receptionist who will always try to fit you in.
If you are given a time to attend please be aware that you are being squeezed into the already fully booked surgery and that you may have to wait to be seen. When you do see the doctor, they will be aware that you have an urgent medical problem requiring their attention. Please do not ask for extra things to be dealt with whilst there. Book a further appointment for any other problems.
The practice works with the Peninsula Medical School. During the year, the partners have 2nd and 5th year medical students in the practice so that they can experience how General Practice works. You will be informed of this when you make an appointment. If you prefer not to have a medical student present during your consultation, please say so and this will be arranged.
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medicine, Dental and/or Physician Associate) to assist with their learning. You may be asked to talk or be seen by a student either with the doctor or nurse or on their own. The student will introduce him or himself and ask to discuss your medical problem and examine you.
Students are supervised at all times by the placement supervisor and a healthcare professional, usually your doctor. Like qualified practitioners, the students guarantee your privacy and confidentiality. You may find helping students in their learning interesting and stimulating.
The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates. If you would like to make any comment or have further questions, please speak to a member of staff.
Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer. You DO NOT have to give a reason and your care will not be affected in any way.
Missed appointments are a waste of our resources they, of course, be used for other people. We ask that if you are unable to attend any appointment with the doctors, nurses or ancillary medical staff please phone in as much time as possible so we can offer the appointment to someone else. It really does make a difference.
Can the nurse help? It may be that your problem can be dealt with by our practice nurse. Please contact the surgery for an appointment.
Can the pharmacist help? The pharmacist is a qualified healthcare professional who you can visit without an appointment.