Patient Survey on Improved Access Service
Have your say on improving access to GP services across Devon, Plymouth and Torbay.
Click here to take part in a short and confidential survey to gather views that will take no more than 5 minutes of your time. It will give you the opportunity to express your views on when you would like to be able to access GP appointments and where you would be willing to travel to access them.
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Information regarding our Improved Access service for evening and weekend appointments
Monday — Thursday Improved Access Service
As of Monday 24 September we will be offering additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay Clinical Commissioning Group area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday a practice in their area is open from 6pm-8pm. To access these appointments please continue to contact your registered practice.
The timetable for evening appointments is detailed below:
| Surgery/Hosting Practice |
Weekday |
|
| Chilcote Surgery, Dewerstone Practice, Hampton Avenue, St Marychurch, Torquay, TQ1 3LA |
Mondays* |
The 1st, 2nd and 4th Mondays in the month |
| Southover Medical Practice, Bronshill Rd, Torquay, TQ1 3HD |
The 3rd and 5th Mondays in the month |
| Croft Hall Medical Practice, 19 Croft Rd, Torquay, TQ2 5UA |
Tuesdays* |
|
| Chelston Hall Surgery, Old Mill Rd, Torquay, TQ2 6HW |
Wednesdays* |
Every Wednesday |
| Chelston Hall Surgery, Old Mill Rd, Torquay, TQ2 6HW |
Thursdays* |
1st Thursday in the month |
| Croft Hall Medical Practice, 19 Croft Rd, Torquay, TQ2 5UA |
2nd Thursday in the month |
| Chilcote Surgery, Dewerstone Practice, Hampton Avenue, St Marychurch, Torquay, TQ1 3LA |
3rd Thursday in the month |
| Parkhill Medical Practice, 11 Parkhill Road, Torquay, TQ1 2AL |
4th Thursday in the month |
| Southover Medical Practice, Bronshill Rd, Torquay, TQ1 3HD |
5th Thursday in the month |
| *Where these days fall on Bank holidays, appointments will be available at Pembroke House Surgery in Paignton |
Weekend and Bank Holiday Improved Access Service
We are offering weekend and Bank holiday appointments situated in a central hub location. The hub location for our patients is Pembroke House Surgery, Paignton, TQ3 2EZ. Pembroke House Surgery has been selected as the “weekend and Bank holiday hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.
The appointments offered are by pre-booked appointments by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours; we will be offering appointments with a GP, Practice Nurse and Health Care Assistant.
This service is very different to the current out of hours’ service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111. This new service is just for pre-booked routine care and is not for acute/urgent/walk in situations.
Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.
Please see our timetable below for the dates and times of our new service.
Pembroke House Surgery, 266 Torquay Road, Paignton, TQ3 2EZ
Fridays - 6.00pm—8.00pm
Saturdays - 8.00am—6.00pm
Sundays - 8.00am—2.00pm
All Bank holidays – 8.00am-6.00pm except Christmas Day 8.00am-2.00pm
Consent:
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the Clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.
Parking
Pembroke House Surgery:
Outside the surgery there is street parking available. If there are no spaces there is a council car park directly opposite the surgery.