Zero Tolerance

Our clinical and administrative staff treat all patients with courtesy and respect and we ask the same in return. We ask that you treat your GP and all other practice staff courteously – without violence, abuse or harassment.

GPs and their staff have the right to care for others without fear of being attacked or abused. Any behaviour, verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened, is unacceptable.

At the Practice we uphold a Zero Tolerance Policy. This policy includes aggression or threats made in person, over the telephone or in written communication. The Practice considers threatening behaviour to be:

  • Attempted or actual, aggressive threatening physical actions made towards any member of staff.
  • The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.

Our policy applies throughout the premises, including any car park and grounds. It also applies to any employee or partner away from the practice but only in so far as it relates to the business of the practice.

Any instance or threat of physical abuse will be reported to the police. The offender will be removed from the premises by the police. The patient will then be removed from the practice list and NHS England will be notified so they can inform the patient that they must register elsewhere.

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Greenhill Care Homes