Should you have cause to make a complaint against any member of our staff, please contact us and ask to speak to our Practice Manager, Claire Peplow or Office Manager, Lydia Whitelegg, who will advise you in accordance with our practice-based complaints procedure.
Our complaints procedure is designed to ensure we acknowledge complaints within 3 working days, with responses taking up to 40 days to be received.
We shall then be in a position to offer an explanation or meeting as appropriate. If there are any delays in this process, we will keep the complainant informed.
When looking into a complaint we shall aim to:
- Find out what happened and what went wrong
- Identify what we can do to make sure the problem does not happen again
If the complaint is on behalf of another person, the rules of medical confidentiality will be kept and written consent from the patient will be required.
We aim constantly to improve the service we offer, therefore, we encourage all patients to let us know when we have done something well or if there are any suggestions as to how we can improve our service to you.
You can also use our online form to leave us feedback.
Download the Comments, Compliments and Complaints Information for Patients leaflet (DOCX, 18KB)